WEFTPILOT

Privacy Policy

Effective September 29, 2026. Updated October 17, 2026. This policy describes how WeftPilot handles information through its website and application. Contact support@weftpilot.com for privacy requests.

Information we handle

WeftPilot handles account and contact information; guest records, appointment details, service notes, formulas, photos, agreements and files you provide; inventory, pricing and business records; optional daily wellbeing check-ins; lesson progress; and payment or subscription status. Technical information such as IP addresses, browser details and request logs may be processed when you use the service.

How information is used

We use information to provide the features you request, authenticate accounts, store your records, process payment updates, send service messages, respond to support requests, and maintain security and reliability. Business and wellbeing information supports the tools you choose to use; those tools do not provide medical, legal, or tax advice.

Service providers and sharing

Cloudflare provides hosting and delivery, Supabase provides authentication and data storage, Stripe processes payments, and Resend delivers application emails where enabled. These providers receive information needed for their services. Stripe collects payment and bank details through its checkout pages, supported card readers and embedded account controls; WeftPilot does not ask you to store full card numbers or security codes in guest records.

Information may also be disclosed where required by law, to protect rights or security, or in connection with a business transfer subject to applicable protections. Public booking pages and information you choose to publish are visible to their visitors.

Optional workspace assistant

When you use the assistant, Cloudflare Workers AI processes your messages and a limited recent conversation context to interpret your request. WeftPilot then reads relevant records within your signed-in account and calculates results. Guest notes and formulas shown by a lookup are not automatically included in the AI conversation context; information you type into your messages is included. The assistant does not receive payment credentials, uploaded files, or optional wellbeing entries from your workspace.

Conversation text is held in the current page and clears on refresh or sign-out. We do not save an assistant chat archive in your account. Cloudflare may process operational metadata under its service terms. Appointment drafts are saved only through the Calendar review form. Avoid including unnecessary sensitive information in messages.

Stylist and guest records

Stylists and salons decide what guest information to collect and enter. They are responsible for obtaining necessary permissions and explaining their own practices. If you are a guest, direct requests about salon records to your stylist; we can help route requests concerning our service.

Browser storage and external links

Authentication and app preferences use browser storage. External shops and payment services have their own privacy practices. A stylist’s website may load selected Instagram post or Reel previews from Instagram, which can receive visitor technical information when those previews load. Opening a link to another service takes you outside WeftPilot.

Retention and security

Information is retained as needed to provide the service and meet legitimate legal, accounting, security, or dispute-resolution needs. Deletion requests may be subject to those requirements and backup retention. No online service can guarantee absolute security.

Your choices

You may request access, correction, or deletion and exercise other rights available under applicable law through Support. We may verify identity and coordinate with the stylist responsible for a record. Optional wellbeing entries are voluntary; avoid including sensitive details you do not need for the tool.

Changes and contact

We will update this page when practices change and provide additional notice where required. Contact WeftPilot at support@weftpilot.com with questions or requests.