WEFTPILOT

How can we help?

Get help with your account, appointments, payments, or using WeftPilot.

Email support@weftpilot.com for support and privacy requests.

WeftPilot membership cancellations & refunds

Cancel anytime to stop future renewals. Request a refund within 15 days of your first base WeftPilot membership payment by emailing us with your account email and payment date. Later monthly payments are nonrefundable, except for billing errors or where required by law. See our Terms of Service.

Authority refunds and cancellation

Request a full refund within seven days of your first Authority payment. For an accidental renewal, request a one-time courtesy refund within 48 hours of the charge.

Email support@weftpilot.com with your account email and payment date. The deadline is based on when you send your request, not when our team replies. These are request windows, not promises of when a refund will reach your bank.

When we approve a first-payment or courtesy-renewal refund, we cancel Authority immediately and end paid-lesson access. The two free lessons remain available. Otherwise, cancel before your next renewal to stop future charges; access continues through your paid period. Cancellation alone does not request a refund.

Other Authority payments are nonrefundable, except for billing errors or where required by law. We correct billing errors separately. This policy does not limit refund rights required by law. If the terms shown when you purchased were more generous, we will honor them.

Authority is billed and canceled separately from your WeftPilot membership. Canceling one does not cancel the other. WeftPilot membership refunds follow the separate 15-day first-payment policy.

Manage Authority · Manage WeftPilot membership

Help us find the problem

Include your account email, what you were trying to do, and any error message. Never send passwords, full card numbers, bank credentials, or private guest records.

Account access

Guest appointments and refunds

Contact your stylist or salon about their services, appointment changes, deposits, and refunds. Contact WeftPilot for a problem with the app itself.

Privacy requests

You can request help accessing, correcting, or deleting your information. We may need to verify your identity. For records entered by your stylist, contact the stylist first.