WEFTPILOT

Terms of Service

Effective October 15, 2026. These terms govern services provided by WeftPilot. Contact support@weftpilot.com.

Using WeftPilot

WeftPilot provides software for stylist scheduling, guest records, extension planning, business tools and education. You must have authority to enter into these terms and to manage any business records you provide. Keep your credentials secure and provide accurate account information.

Your records and responsibilities

You retain ownership of your content and permit WeftPilot and its service providers to process it as needed to operate the service. Obtain permission before uploading guest information, photos, or agreements. Do not use the service for unlawful activity, unauthorized access, or infringement of others’ rights.

Memberships and optional add-ons

The price, billing interval, trial terms, and included features must be disclosed at checkout before you subscribe. Recurring subscriptions renew until cancelled under the terms shown at purchase. Optional add-ons require a separate selection. Creating an account alone does not start a paid subscription.

Use the subscription management controls to cancel, or contact Support if you cannot access them. Trial deadlines and cancellation effective dates are shown with your subscription. Cancel anytime to stop future renewals. Cancellation does not itself request a refund.

WeftPilot membership refunds

You may request a refund within 15 days of your first WeftPilot membership payment. Email support@weftpilot.com with your account email and payment date. Later monthly membership payments are nonrefundable, except for billing errors or where required by law. This policy concerns the base WeftPilot membership. Authority add-on refunds follow the policy below. Payments to stylists for guest services follow the stylist’s policy.

Authority refunds and cancellation

Request a full refund within seven days of your first Authority payment. For an accidental renewal, request a one-time courtesy refund within 48 hours of the charge.

Email support@weftpilot.com with your account email and payment date. The deadline is based on when you send your request, not when our team replies. These are request windows, not promises of when a refund will reach your bank.

When we approve a first-payment or courtesy-renewal refund, we cancel Authority immediately and end paid-lesson access. The two free lessons remain available. Otherwise, cancel before your next renewal to stop future charges; access continues through your paid period. Cancellation alone does not request a refund.

Other Authority payments are nonrefundable, except for billing errors or where required by law. We correct billing errors separately. This policy does not limit refund rights required by law. If the terms shown when you purchased were more generous, we will honor them.

Authority is billed and canceled separately from your WeftPilot membership. Canceling one does not cancel the other. WeftPilot membership refunds follow the separate 15-day first-payment policy.

Guest payments

Stylists and salons are responsible for their services, prices, cancellation rules, and guest refund decisions. Stripe processes payments subject to its applicable terms. Processing and platform fees must be disclosed before live payment processing is enabled. An appointment or estimated income figure is not proof of a collected payment.

Estimates and education

Pricing, earnings, tax savings, shade recommendations, and business guidance depend on the information provided and are not guarantees of results. Verify costs, shade suitability and financial information before relying on them. Educational and wellbeing tools are not professional medical, legal, accounting, or tax advice.

Availability and changes

Features may change and the service may experience maintenance or interruptions. Beta and planned features should not be treated as guaranteed available functionality. Keep copies of important records. We may restrict access to address security threats, unlawful use, or material breaches, subject to applicable law.

Educational content

WeftPilot’s software, branding, and educational materials remain the property of their respective owners. Access permits your authorized use; it does not permit resale or redistribution of protected lessons.

Privacy and contact

See the Privacy Policy for information practices and Support for assistance. These terms do not exclude protections that cannot legally be waived. Contact WeftPilot at support@weftpilot.com with questions about these terms.